Uber adds safety insurance and claims partner protection to all rides in SA

2017-06-01 12:24 - Selene Brophy
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Cape Town Uber says two new product inclusions for its ride-sharing service, help it place safety as one of its highest priorities.

The two products are centred on additional insurance and claims both for Uber users as well as third-parties.

And despite Uber saying "every ride has always been insured", the "two new innovative products have been designed specifically for their operations in South Africa".

According to Uber, the rides are automatically covered by the two new products and the cost of the added insurance "will not affect the pricing model". 

The first product is an insurance policy to cover riders’ injuries or death while on a trip with Uber in South Africa provided by Chubb Insurance South Africa Limited. 

SEE: New Uber rating system: A reminder that respect is important

Uber states that in the unfortunate event of an accident, the "coverage provides passenger accident insurance, which covers passengers’ accidental medical expenses as well as compensation for accidental death or serious injury suffered by passengers whilst on a trip with Uber". 

In addition to their safety programme, Uber has also partnered with RoadCover, who will provide assistance to riders and other third parties with their submission of claims submitted to the Road Accident Fund at no cost to themselves.

It says RoadCover removes the complicated process that users face when processing a claim with the Road Accident Fund. 

Alon Lits, General Manager for Uber Sub-Saharan Africa explains, “At Uber, we view the addition of this insurance coverage and assistance with Road Accident Fund Claims as an important part of fulfilling our goal of reliable, affordable, and safe transportation options for all South Africans. This partnership shows that we are committed to the safety of riders and drivers using the Uber app.”

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