What do travellers really think of SA's airports?

2017-10-21 11:02 - Selene Brophy
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Cape Town - Airports are cities in themselves. Travellers transit through, sometimes spend extended layovers in them and expectations are high when it comes to services and experiences on offer. 

Some airports and airlines work together to go the extra mile and encourage travellers to get out and about to see more of the country they're transiting through.

Other airports are well are deemed perfect for some shuteye. Overall it is the opinion of the traveller that matters the most - which makes the awards received by Airports Company South Africa and four of its airports all the more important.

SEE: Bombs away! How to get through airport security smoothly

It's no secret that there have been safety concerns for key airports across South Africa - but Acsa has announced four of its airports have been recognised for their customer service excellence according to actual passengers travellers who have used the service.

Cape Town International has in fact been verified as the Safest Airport in Africa when it comes to Air Traffic movements - based on over 20 000 air traffic movements, rate by ACI separately. 

The 27th Airports Council International (ACI) Airport Service Quality (ASQ) Awards were held in Port Louis, Mauritius on Tuesday 17 October.  The ACI awards programme is a global benchmarking programme for the world's airports. Passengers rate the airports according to their travelling experience, an important component of the business of airports as it reflects on whether expectations have been met. 

SA's international airports received the following awards per category: 

King Shaka International Airport achieved first place in Best Airport by Region;
Cape Town International Airport achieved third place in Best Airport by Region 
Cape Town International Airport was named Best Airport in Africa for Air Safety  

Two of Airports Company South Africa’s regional airports were also honoured:

Bram Fischer International Airport achieved first place in Best Airport by Region in the under 2 million passengers category and Most Improved Airport; and
Upington International Airport joined the 2016 Director’s Roll of Excellence for being ranked in the top five airports for its category, size and region from 2006 to 2015. Upington International Airport was one of only four airports worldwide to receive the recognition in 2016.

Airports Company South Africa CEO Bongani Maseko says, “It is heartening to see our airports once again featuring prominently in the ACI ASQ Awards, which recognise airports that are satisfying their customer’s needs.

"We continuously strive to improve our customer service by ensuring our airports meet passengers’ needs unreservedly. We are honoured to be recognised by ACI in this way,” he said.

“Airports Company South Africa sees these awards as an opportunity to continue to plan improvements and benchmark our levels of customer service against other airports. The data obtained through the ASQ survey provides us with valuable insights that enable us to identify what our passengers value most and what the respective airport communities need to do to achieve passenger service excellence,” says Maseko.

What are your thoughts on the services and experiences across SA's airports - email us at info@traveller24.com or tweet us at Traveller24_SA.

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