UPDATE: SAA resumes flights between Joburg and Hong Kong following Typhoon Mangkhut

2018-09-17 14:33 - Gabi Zietsman
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South African Airways (SAA) have restarted flights between Johannesburg and Hong Kong after weather reports indicate that it's safe to fly again.

“Following the receipt of weather update and forecast from the authorities in Hong Kong, SAA is satisfied that the conditions are now within the airline’s operating limits to resume flights. This follows the suspension of flights between the two destinations in the last three days. The typhoon has now passed through Hong Kong, which clears the airspace for us to resume operations," says Tlali Tlali, SAA spokesperson.

SEE: SAA cancels flights to Hong Kong due to Typhoon Manghkut

In order to assist passengers affected by the cancellations, SAA will be deploying larger aircraft over the next two days to accommodate everyone. Assistance will be provided to all ticketed customers holding a SAA ticket via their call centre, City Travel Office or the issuing travel agent.

"As recovery operations continue in Hong Kong, we urge our customers to take note that ground services at the airport in Hong Kong as well as public transportation may still be affected,” adds Tlali.

READ: #TravelEssentials: 4 Ways travel insurance can really save you from disaster

Important information to know:

South African Airways Contact Centre details:

  • Johannesburg | +27 (0) 11 978 1111 or 0861 606 606

Rebooking Conditions:

  • For SAA tickets issued on/before 17 September 2018.
  • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability in the same cabin.
  • Change of cabin will not be permitted.
  • Change of routing will not be permitted.
  • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines.
  • Tickets must be re-issued on/before 20 September 2018.
  • Travel must commence on/before 25 September  2018.
  • No waiver on cancellation and refund applications. 

SEE: What to do when your flight gets cancelled

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