#PlanePorn: The world’s greatest airport now plans to cut wait times for passengers

2017-09-07 18:00 - Unathi Nkanjeni
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Cape Town - As if Singapore's Changi airport getting even better and becoming a destination attraction for aviation and travel enthusiasts isn't enough, now it plans to cut wait times for passengers with a breakthrough technological update.

The chief ground-handling and in-flight catering service provider for Singapore’s Changi Airport, SATS Ltd, announced that the new augmented reality smart glasses - provided for the ground crew - could help speed up the loading process for flights by as much as 15 minutes.

Wouldn't it be cool to have this sort of treatment in all the major airports of the world, including Cape Town International Airport?

SEE: #PlanePorn: The world’s greatest airport is about to get even better

As the first use of AR technology in ramp handling, according to the provider, Changi Airport staff will be able to see real-time instructions straight through their eye-wear.

With the glasses, ramp operators can instantly scan the codes on baggage and cargo containers to see everything from an item's weight to its loading sequence.

Added to this, the bespoke glasses will also include built-in cameras and recording features that allow the airport’s control center to monitor all on-ground processes.

SEE: #PlanePorn: 6 Unusual but interesting facts about flying

According to SATS Ltd, not only does the technology help cut wait times, but the hands-free scanning of items also allows for increased safety for employees. 

“With passenger demand forecast to double by 2035 to 7.2 billion air travellers, we are preparing to handle more passengers, aircraft, and airfreight,” says Alex Hungate, President, and CEO of SATS.

“By introducing augmented reality to our ground handling operations, we are improving services for airlines, passengers, and airfreight shippers,” he adds.

SATS Ltd. will begin rolling out the glasses at the airport in phases, as there are close to 600 staff members who will need to undergo training. The provider plans to have ground staff fully equipped by the middle of next year.


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