New uber rating system: A reminder that respect is important

2017-04-28 08:30 - Unathi Nkanjeni
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Cape Town - Global transportation network company, Uber is making a couple of changes to its rating system. The transportation network announced that starting Wednesday, 26 April, riders will be able to see their passenger scores directly under their name in the app’s menu.

According to Uber, the new changes are to make the rating system fairer.

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"Many riders forget that their driver is also rating them," says Uber. "Using this feedback, we’ve made two updates to the rating system, both of which are rolling out globally."

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The new rating changes include greater surveillance in uberPOOL evaluations and a quick way for riders to consistently see their own 5-star rating, which the company hopes will act as a reminder that bad behaviour has consequences, according to Uber.

Uber Product Managers Mike Truong and Ronak Trivedi, both note that this design will hopefully "remind riders that mutual respect is an important part of our Community Guidelines."

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Although ratings remain anonymous, users can watch their score change or remain the same after each ride.

For those dissatisfied with their ratings, Uber has a few tips to become a five-star rider — most of which boil down to “be respectful.”

To raise their scores, riders should aim to meet their driver on time, give other riders space when riding UberPOOL and follow local laws like buckling up in the back seat and avoiding bringing open containers of alcohol into the car, says Uber.