UPDATE: The Live Capture system upgrade at Home Affairs has taken place over the weekend of 29-31 March 2019.
However, front offices are currently experiencing some errors which technical teams are working on. Some offices are still unable to process Smart ID card and Passport applications due to technical errors today (1 April 2019). All other services are available at front offices across the country, like processing and issuing of certificates for births, marriages and deaths. The Department of Home Affairs has expressed its sincere apologies to all of its clients for the inconvenience caused. The system upgrade will assist greatly in improving service quality and in building a new national identity system for South Africa.
The Department of Home Affairs (DHA) has issued a notice stating that on Friday 29 March 2019, Home affairs live capture front offices will be undergoing system upgrade from 15h00.
The only services to be interrupted from 15H00 are those for application and collection of smart ID cards and passports at live capture offices and participating banks, says DHA.
Work will extend over the weekend of 30-31 March, with services expected to resume fully on Monday 1 April 2019.
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All other services will be available at front offices, including registration of births, processing and issuing of certificates (births, marriages, deaths).
This system upgrade will assist greatly in improving service quality and in building a new national identity system for South Africa, says the DHA.
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