Passport processing back on track, as part of major DHA systems upgrade

2019-04-08 16:07
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The live capture system of 193 modernised offices have been upgraded as part of the Department of Home Affairs' (DHA) modernisation programme, with only nine reporting intermittent camera errors.  

All other services are back online, including the collections of IDs, passports and processing of births, marriages and deaths - at these front offices, across all nine provinces.

The system upgrade, meant to be conducted on 29-31 March 2019, was extended due to the magnitude of work to be done, says the department.

READ: Home Affairs launches new automated biometric ID system

"Several technical errors were encountered which affected operations at modernised offices. By the end of business on Monday, 1 April 2019, most of the front offices were able to transact and issue enabling documents (80%) with an exception of a few (20% which were offline)".

The ongoing modernisation programme at Home Affairs to create a new national identity system, requires technology system upgrades from time to time, says the department - meaning this won't be the last. 

To date, the department still has 218 out of a total of 411 Front Offices that still need to be converted to the new digital process for issuing smart ID cards and secure passports. 

Since the launch of the smart ID card on 18 July 2013, the number of cards issued is 12 844 745. 

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