Cape Town - Checking out late without prior arrangement is usually frowned upon, can result in additional penalty payments and a very bad profile review - especially on inter-connect, share-economy platforms such as Airbnb.
But shoving somebody down the stairs, allegedly threatening their life and causing them to land up in "hospital due to internal injuries" is something entirely different.
UPDATE: WATCH: SA Artist speaks out on viral Airbnb ‘racial’ assault (Warning: profanity)
In a video posted to Instagram by South African Zanele Muholi, a visual activist and photographer, she shows how a Dutch host has an "emotionally charged" altercation with Muholi's friends.
In the comment on the video she alleges the incident was racially and gender biased saying, "One of my friends, Inkanyiso crew members, was pushed downstairs by the Airbnb owner where we stayed.
"He threw their belongings out ... for few mins late checkout.
"She collapsed and ended up in hospital. She suffered internal injuries and bruises. Am so angry with this I couldn't even sleep. This is racism and can't be justified... violence on black bodies as you can see in this video."
"A young black female pushed and hurt by a white male who screamed in a Dutch language. #genderbasedviolence ..."
The host has since been arrested according to Dutch publication NL Times.
Watch the highly charged confrontation in this video posted to Instagram:
In response to the incident, David King, Airbnb's Director of Diversity & Belonging says, "Appalling and unconscionable behaviour against members of our community runs counter to everything Airbnb stands for.
"Our CEO Brian Chesky and I are reaching out to the affected guests.
"We will take the strongest actions we can against such abhorrent conduct, including banning people for life from our platform and assisting law enforcement with their investigation and potential prosecution. Nobody should ever be treated like this and it will not be tolerated."
SEE: Airbnb issues new discrimination rule for all guests and hosts
'Airbnb Community rule'
Airbnb has previously been swift to clamp down on bias and discrimination across its platform. In November 2016, Airbnb put a Community commitment in place, in a comprehensive effort to fight perceived discrimination and racism incidents that had been reported across the platform.
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