UPDATE: SA Express confirms 5 routes without recovery plan as grounding continues

2018-05-26 08:42 - Selene Brophy
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SA Express has confirmed it has increased its call centre ops to help deal with the high volume of queries related to cancellations as the airline was suspended the suspended by the SA Civil Aviation Authority on Thursday 

SAA released a  recovery schedule on Friday 25 May for passengers affected by the SACAA grounding of SA express due to non-compliance and safety concerns.  Five routes however do not have any recovery plan in place.

SA Express says it is in the process of working with the SACAA to meet all the necessary approvals in order to lift the suspension. 

The audit coincided with the introduction of a stabilisation programme at the airline, which has undergone significant leadership changes over the last twelve months. The next few days will see the SA Express leadership team, as well as Minister Pravin Gordhan’s Intervention Team, share the stabilisation plans with the SACAA.

READ MORE: Could be months before SA Express is off the ground again, says aviation body

SAA confirmed there is however no recovery plan for the following routes. These flights have been cancelled for the weekend (Saturday and Sunday):
  • Johannesburg – Sun City 
  • Johannesburg – Mmabatho
  • Cape Town – Sun City
  • Cape Town – East London
  • Cape Town – Walvis Bay

SAA says it will provide the next flight schedule update as soon as it is finalised. 

“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” says SAA Spokesperson, Tlali Tlali.  

What should affected passengers do?

Three partner airlines, SAA, Mango Airlines, SA Airlink, are working with the airline to avoid a major impact on passengers due to the suspension of SA Express services. 

NB: What to do when your flight gets cancelled 

Passengers have been advised to proceed to SA Express counters for information relating to the contingency plans made for these flights, or alternatively call 0800 214 774 and +27 11 978 6699. Passengers are further encouraged to take note of the following: 

  • SAA will rebook, reroute or refund passengers whose travel plans have changed due to suspension of SA Express flights. 
  • Passengers on SA coded tickets and SA code share will be accommodated on a priority basis. 
  • SAA will, in accordance with its compensation policy, compensate all passengers where applicable  

Latest SA Express relief schedule:

  • SA Express Relief Schedule 26th May 2018  

Johannesburg (JNB) - Bloemfontein (BFN)
Saturday, May 26, 2018 SA 8401 12:40 JNB BFN 13:45
Saturday, May 26, 2018 SA 8402 14:30 BFN JNB 15:35
Saturday, May 26, 2018 SA 8403 16:15 JNB BFN 17:20
Saturday, May 26, 2018 SA 8404 17:50 BFN JNB 18:50

Johannesburg (JNB) - Kimberly (KIM)
Saturday, May 26, 2018 SA 8421 15:05 JNB KIM 16:05
Saturday, May 26, 2018 SA 8422 16:40 KIM JNB 17:40
Johannesburg (JNB) - Richards Bay (RCB)
Saturday, May 26, 2018 SA 8443 8:00 JNB RCB 9:15
Saturday, May 26, 2018 SA 8444 9:35 RCB JNB 10:50

Johannesburg (JNB) - Gaborone (GBE)
Saturday, May 26, 2018 SA 8456 9:15 JNB GBE 10:15
Saturday, May 26, 2018 SA 8457 10:45 GBE JNB 11:45
Saturday, May 26, 2018 SA 8454 15:35 JNB GBE 16:35
Saturday, May 26, 2018 SA 8455 17:05 GBE JNB 18:05

Cape Town (CPT) - Hoedspruit (HDS)
Saturday, May 26, 2018 SA 8657 8:50 CPT HDS 11:20
Saturday, May 26, 2018 SA 8658 14:55 HDS CPT 17:45
Saturday, May 26, 2018 SA 8859 13:30 JNB HDS 14:20
Saturday, May 26, 2018 SA 8860 11:50 HDS JNB 12:50

Johannesburg (JNB) - George (GRJ)
Saturday, May 26, 2018 SA 2821 11:50 JNB GRJ 13:45
Saturday, May 26, 2018 SA 2826 14:20 GRJ JNB 16:00

Johannesburg (JNB) - East London (ELS)
Saturday, May 26, 2018 SA 471 10:10 JNB ELS 11:35
Saturday, May 26, 2018 SA 476 12:05 ELS JNB 13:30

  • SA Express Relief Schedule 27th May 2018 

Johannesburg (JNB) - Bloemfontein (BFN)
Sunday, May 27, 2018 SA 8401 15:00 JNB BFN 16:00
Sunday, May 27, 2018 SA 8402 16:25 BFN JNB 17:25
Sunday, May 27, 2018 SA 8403 16:15 JNB BFN 17:20
Sunday, May 27, 2018 SA 8404 17:50 BFN JNB 18:50

Johannesburg (JNB) - Kimberly (KIM)
Sunday, May 27, 2018 SA 8421 11:30 JNB KIM 12:30
Sunday, May 27, 2018 SA 8422 12:55 KIM JNB 13:55
Johannesburg (JNB) - Richards Bay (RCB)
Sunday, May 27, 2018 SA 8443 15:00 JNB RCB 16:15
Sunday, May 27, 2018 SA 8444 16:55 RCB JNB 17:50

Johannesburg (JNB) - Gaberone (GBE)
Sunday, May 27, 2018 SA 8452 9:40 JNB GBE 10:40
Sunday, May 27, 2018 SA 8453 11:10 GBE JNB 12:10
Sunday, May 27, 2018 SA 8456 14:30 JNB GBE 15:30
Sunday, May 27, 2018 SA 8457 16:00 GBE JNB 17:00
Sunday, May 27, 2018 SA 8454 15:35 JNB GBE 16:35
Sunday, May 27, 2018 SA 8455 17:05 GBE JNB 18:05

Cape Town (CPT) - Hoedspruit (HDS)
Sunday, May 27, 2018 SA 8657 8:50 CPT HDS 11:20
Sunday, May 27, 2018 SA 8658 14:55 HDS CPT 17:45
Sunday, May 27, 2018 SA 8859 13:30 JNB HDS 14:20
Sunday, May 27, 2018 SA 8860 11:50 HDS JNB 12:50

Johannesburg (JNB) - George (GRJ)
Sunday, May 27, 2018 SA 2821 11:50 JNB GRJ 13:45
Sunday, May 27, 2018 SA 2826 14:20 GRJ JNB 16:00

Johannesburg (JNB) - East London (ELS)
Sunday, May 27, 2018 SA 471 10:10 JNB ELS 11:35
Sunday, May 27, 2018 SA 476 12:05 ELS JNB 13:30

Cape Town (CPT) - Bloemfontein (BFN)
Saturday, May 26, 2018 SA 2069 12:30 CPT BFN 14:00
Saturday, May 26, 2018 SA 2070 14:45 BFN CPT 16:25

Johannesburg (JNB) - Lubumbashi (FBM)*awaiting regulatory approval
Sunday, May 27, 2018 SA 3094 6:00 JNB FBM 8:20
Sunday, May 27, 2018 SA 3095 9:00 FBM JNB 11:20