These are the best airlines for 2020 as Singapore loses its crown

2019-11-26 11:45
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The best airlines of 2020 were announced on Monday by Airline Ratings, one of the world's leading aviation safety and product rating website.

Air New Zealand beat out last year's winner Singapore Airlines, and it's the sixth time winning the award. It also took home the trophy for Best Premium Economy. 

READ: Qatar Airways, Airbus wins the hearts of passengers at APEX/IFSA Awards for best flight experience 

“In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020," praised Airline Ratings editor-in-chief Geoffrey Thomas.   

“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise,” 

Some of the 12 key criteria that judges looked at include fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.

Airline Ratings also expanded their top 10 airlines list to 20, which unfortunately includes no African airline.

Of the smaller airlines, Cebu Pacific from the Philippines received the award for Most Improved Airline for 2020, which has expanded its fleet with more fuel-efficient green aircraft.

VietJetAir took home the award for Best Ultra Low-Cost Airline, while JetBlue won Best Low-Cost Airline for the Americas, Wizz for Europe, AirAsia/AirAsia X for Asia/Pacific and Air Arabia for Middle-East/Africa.

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Here are the Top 20 airlines for 2020 plus the category awards they won.

Air New Zealand

Best Airline

Best Premium Economy

SEE: Air New Zealand set to cut 55 million plastic items from their flights 

Singapore Airlines

Best First Class

All Nippon Airways


Best Domestic Airline Service

Best Lounges

READ: First test of longest 19-hour non-stop passenger flight completed 

Cathay Pacific

Best Long-Haul Asia


Best Inflight Entertainment

Best Long-Haul Middle East/Africa

Virgin Atlantic


Qatar Airways

Best Catering

Best Business Class

READ: The cheapest Business Class tickets from South Africa if you want to tick it off your bucket list 

Virgin Australia

Best Economy

Best Cabin Crew


Best Long-Haul Europe


Japan Airlines


Korean Airlines

Hawaiian Airlines

British Airways

Alaska Airlines

Delta Air Lines

Best Long-Haul Americas

READ: Delta set to bring its luxury One Suite offering to Joburg

Etihad Airways

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