The best airlines of 2020 were announced on Monday by Airline Ratings, one of the world's leading aviation safety and product rating website.
Air New Zealand beat out last year's winner Singapore Airlines, and it's the sixth time winning the award. It also took home the trophy for Best Premium Economy.
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“In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020," praised Airline Ratings editor-in-chief Geoffrey Thomas.
“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise,”
Some of the 12 key criteria that judges looked at include fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.
Airline Ratings also expanded their top 10 airlines list to 20, which unfortunately includes no African airline.
Of the smaller airlines, Cebu Pacific from the Philippines received the award for Most Improved Airline for 2020, which has expanded its fleet with more fuel-efficient green aircraft.
VietJetAir took home the award for Best Ultra Low-Cost Airline, while JetBlue won Best Low-Cost Airline for the Americas, Wizz for Europe, AirAsia/AirAsia X for Asia/Pacific and Air Arabia for Middle-East/Africa.
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Here are the Top 20 airlines for 2020 plus the category awards they won.
Air New Zealand
Best Premium Economy
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Best First Class
All Nippon Airways
Best Domestic Airline Service
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Best Long-Haul Asia
Best Inflight Entertainment
Best Long-Haul Middle East/Africa
Best Business Class
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Best Cabin Crew
Best Long-Haul Europe
Delta Air Lines
Best Long-Haul Americas
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