Cape Town - What does the airport of the future look like? Well, according to the International Air Transport Association (IATA), the trade association for the world’s airlines, representing some 260 airlines or 83% of total air traffic, more self-service options are a definite.
According to recent Industry survey, IATA says over 50% of passengers worldwide want more self-service options to speed up their journey.
And now in the quest for an easier, faster and hopefully more efficient check-in experience, South African Airways (SAA) and the Airports Company South Africa (ACSA) have started a project where passengers on domestic flights will be tagging their own baggage at the Self-Service Bag counters.
SAA says the project has completed a testing phase where the systems and equipment were tested, with the final activation from 1 September 2016.
In order to make use of the service you need to be in possession of a boarding pass and identification to enable them to make use of this facility, says the airline.
The Self-Service Bag Counters for domestic travellers can be found in departure terminal (B) at counters 47; 48; 49; and 50 - they look like the normal check-in counters, but with a screen in front.
Essentially this means if you've made use of online check-in, instead of needing to drop your bags at the bag drop area, you will be able to tag your bags and place it on the baggage carousel.
However, SAA says staff will still be available at these counters to assist passengers as required and verify identity documentation.
“SAA supports initiatives aimed at making travel easier and more convenient for our customers,” says Tlali Tlali, SAA spokesperson.
“Airports Company South Africa’s flagship airport, OR Tambo International thrives on innovative projects that will make the passengers’ experience more pleasurable and convenient. The self-service bag drop system will enhance our service offering where passengers will be empowered to navigate our airport space with ease, effortlessly and seamlessly,” says Bongiwe Pityi, General Manager for OR Tambo International Airport.
“Passengers also want to be in control of their journey and avoid long queues, not only at check in but also at other airport process points.”
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