Passengers vent anger at SA Express as ACSA's withdrawal of services continues

2019-08-29 11:34
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SA Express flights are still in limbo after Airports Company South Africa (ACSA) reneged on agreements reached with SA Express on Wednesday to resume flights in the afternoon, according to the airline.

Despite reassurances yesterday that the affected flights would be flying again at 16:00, confusion arose when ACSA still maintained their withdrawal of services.  

“A meeting was held on Wednesday, 28 August 2019, between ACSA and SA Express, facilitated by the Department of Transport (DoT) and the Department of Public Enterprises (DPE) in which a resolution was taken that the withdrawal of services by ACSA be lifted pursuant on SA Express meeting prescribed conditions," according to a SA Express statement. 

“These conditions were subsequently met hence the SA Express communication that flights would be resumed on the 28 August 2019 at 16:00.

“Disappointingly, ACSA subsequently reneged on the agreements reached, which caused further inconvenience to our passengers on all routes operated by the airline."

Affected passengers are advised to contact the airline's reservations department (+27 11 978 9905) for more information.

Passengers have been venting their frustration online:



Traveller24 has reached out to ACSA for comment.

Compiled by Gabi Zietsman

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