UPDATE: Huge interest in Mango #Januworry flight sale, but glitches leave would-be travellers upset

2020-01-23 14:00 -
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While more than 130 000 discounted Mango flights were made available across South Africa's major cities, technical glitches hampered the high demand causing some seriously disgruntled passengers. 

Mango confirmed the initial glitches experienced on the first of the two-day flight sale, which ran from 21 to 22 sale, had been fixed. However, complaints customers continued right up until the end

When asked how passengers could go about getting their "Happy Day Sale" tickets fulfilled, Mango Spokesperson Sergio dos Santos told Traveller24, "We apologise for any inconvenience that was caused by the system challenges we experienced as a result of the overwhelming response to our latest sale.

"We are aware that some of our Guests were negatively affected by these issues and we are dealing with their queries on a case by case basis. We ask that they contact us through our social media or our call centre so that we can assist them."


Glitch leave travellers miffed, as Mango #Januworry flight sale continues

Mango says it has sorted out the technical issues that have hampered the first of its two-day #Januworry flight sale.  

Disgruntled passengers have shared their concern about the sale run by the low-cost carrier in what was meant to be a  "Happy Day Sale" as a "gift' to travellers.

Many of its customers however have complained about booking flights and having the money debited from their accounts but not receiving any booking confirmation or email verification of their flight purchase. 

Rowanna Pearl Pillay wrote on the Mango's Facebook page saying, "I have booked flights and the money was taken out of my account. The payment is just processing on the app for more than an hour now. I have not received any confirmation.

Lynne Elliott also experienced a similar issue saying, "I booked a flight from Durban to Cape Town this morning, it has been debited my bank account but I have no booking confirmation." 

Mango Spokesperson Sergio dos Santos told Traveller24, "We had an overwhelming response to the sale and the sharp increase in traffic unfortunately saw our system encounter some technical glitches. The system is now up and running and we are closely monitoring it for any further challenges."

Affected customers are being asked to contact the Mango customer care centre on 0861001234 or 021 8154100. 

"We are aware that some of our guests were negatively affected by these issues and we are dealing with their queries on a case by case basis," says Dos Santos. 

Flights from R299 are available across various domestic route - subject to availability, says the carrier, with the sale meant to run between 21 and 22 January - barring all glitches of course. 

Those still looking to take advantage of the sale should check the JNB-DUR, as this "has the most amount of sale inventory still available", according to Dos Santos who confirmed there were more than 130k discounted seats still available at 11:30 on Wednesday.  

*Compiled by Selene Brophy

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