Disgruntled passengers slam FlySafair for R2 sale capacity fail

2016-06-23 13:30
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Cape Town - FlySafair is having a very unwelcomed #ThrowbackThursday, as their online booking site is struggling to keep up with demand only two hours after their limited R2 sale was announced. 

This despite promising that they have a new "state-of-the-art cloud server to increase its capacity to host this sale". 

Latest Update- FlySafair: Pandemonium as sale capacity hits 120k queries per hour

According to Kirby Gordon, Vice President of sales and distribution at FlySafair, "there have been a few errors" since the start of the sale. 

Gordon says that the errors appear to be connection based, and that "people with weaker connections do seem to struggle to fight for their spot". 

But Traveller24, operating on 4G internet, has been seeing the following message for over an hour: 

Another Traveller24 reader sent us screengrabs of this...

...only to have it followed by this. "Gut-wrenching!" 


Other prospective ticket buyers are experiencing the same issues, and are also frustrated for being kicked out of the FlySafair online 'waiting room' just as they are about to enter the site. 



Some tweeters are also upset by the official FlySafair account's response to a woman's complaint about the sale: 



Gordon told Traveller24, "there appear to be just under 10 000 tickets still available... we should see sell-out by later this afternoon if things keep going this way."


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