Airline apologises after agent mocks 5-year-old girl named 'Abcde' by posting to social media

2018-12-01 09:01
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A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter's 'Abcde' name when they were preparing to board a flight home to Texas.

KABC-TV reported late Wednesday that Traci Redford accused a gate agent at Orange County's John Wayne Airport of laughing at her daughter's name and posting a photo of her boarding pass on social media.

The girl's name is spelled with the first five letters of the alphabet and is pronounced "AHB-sih-dee."

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Redford says the family was pre-boarding because her daughter has epilepsy.

She says she asked the agent to stop and that someone saw the social media post and notified Southwest.

Southwest issued a statement apologizing to the family. The airline says it has followed up with the employee.

 
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