More choice and larger meals for Qantas passengers

2014-11-13 10:55
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Johannesburg - Qantas has unveiled details of an exciting new inflight dining offering, which is set to re-define the travel experience for international Economy customers.

Starting from 25 November, customers will enjoy a wider choice of meals, 50% larger servings and faster service.

Qantas Group Chief Executive Officer Alan Joyce said the dining experience will set a new standard for the five million Economy customers travelling across the airline’s international network each year.

“Our team of food and beverage experts spent 12 months researching and developing the new menu and service to deliver what we believe to be the best inflight economy dining experience offered by any international carrier,” said Joyce.

“The new menu offers more generous meals and an increase from two to four meal options. We also have new meal categories, including a healthy option, as well as comfort food.

“We have extended our Select on Q Eat service to Economy passengers enabling them to pre-order their meal online with access to an exclusive dish as the fourth dish.

“Together with new serving plates, which removes the need for trays, our crew will be able to serve and clear meals up to 30 minutes faster giving them more time to interact and assist passengers,” added Joyce.

On all international flights we offer a dish inspired by the destination. For example, on flights to Singapore, we offer a dish of Rice Noodles, Vegetables and Tofu, with soy chilli and garlic. On flights to Dubai, we will offer Tahini Barramundi with preserved lemon cous cous and chickpeas.

Pulled beef sliders with capsicum and tomato relish, Maltesers and fresh fruit are among the self-serve grazing options. Shortly after take-off passengers will be served a welcome drink from Bickford’s signature range, featuring flavours exclusive to Qantas such as Lemon & Elderflower, and Pink Grapefruit.

A team of Qantas food and beverage experts spent time researching and developing the new menu and service, speaking with customers, visiting local producers and suppliers and researching food and dining trends. Trials were run on a number of international flights and customer satisfaction on those flights almost doubled, hitting record highs.

“In delivering the new service Qantas engages with local suppliers in each region to source the freshest produce and deliver a range of diverse dishes inspired by the destination,” said Joyce.

 The new Economy dining experience will be available on the following dates:

·         25th November 2014: Melbourne-Dubai-London

·         26th November 2014: Sydney-Dubai-London

·         28th November, 2014: Tasman

·         5th December, 2014: Perth-Auckland seasonal service

·         9th December, 2014: US services; Los Angeles, New York and Dallas/Fort Worth

·         3rd January 2015: Vancouver seasonal service

·         13th  January, 2015: Singapore

·         10th February, 2015: Hong Kong

·         1st March, 2015: Johannesburg, Honolulu, Santiago, Bangkok, Shanghai, Narita, Manila, Jakarta and Noumea

Select on Q-Eat will be available initially on flights departing Australia in line with the rollout schedule, and introduced progressively on inbound flights to Australia from March 2015.

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