4 SA airports come out on top at Airport Service Quality Awards

2020-03-10 16:45
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Another year, another round of top performers at the Airport Service Quality (ASQ) Awards.

The accolades are administered independently by Airports Council International (ACI), the trade association for the world’s airports.

READ: Do airlines and airports treat African passengers differently? 

The results are based on ACI’s programme for airport service quality that requires consistent performance over 12 months. This year, 140 awards have been won by 84 individual airports - the largest ever number of recipients. 

Four South African airports, all managed by Airports Company South Africa, were honoured in the categories for Best in Africa, depending on the annual number of passengers. 

George Airport, Kimberley Aiport and Upington International Airport dominated the 'Under 2 million passengers' category, while King Shaka International was the only winner in the '5-15 million passengers' category for the continent. 

SEE: Why you should be careful when charging your phone at an airport 

African excellence

Another African airport that performed well was Kotoka International Airport in Ghana's Accra. Two years ago the airport launched a new terminal with state-of-the-art technology and it seems it has paid off as this is the first time the Ghanaian airport won an ASQ award. 

It received an accolade for Best African Airport with 2-5 million passengers alongside SSR International Airport in Port Louis, Mauritius, as well as Most Improved Airport in Africa.

Other first-timers include the Copenhagen Airport in Denmark and Supadio Airport in Indonesia's Pontianak, amongst others. All the airports that won in the Best European Airport for under two million passengers a year are all newcomers. 

“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience,” says ACI World director general Angela Gittens.

“The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience. 

SEE: SA's three main airports power up with new charging stations for electric cars 

See the rest of the winners below:

Most Improved

Africa

Kotoka International Airport, Accra Ghana

Asia-Pacific

Soekarno-Hatta International Airport, Jakarta, Indonesia 

Europe

Stockholm-Bromma Airport, Stockholm, Sweden

Latin America-Caribbean

Airport International Daniel Oduber Quirós, Liberia, Costa Rica 

Middle East

Muscat International Airport, Muscat, Oman 

North America

St. John's International Airport, St. John's, Canada

Best Airport Experience in Arrivals 

Kempegowda International Airport, Bangalore, India 

Best Environment and Ambience

Under 2 million passengers:

Depati Amir Airport, Pangkal Pinang City, Indonesia

RH Fisabilillah Airport, Bintan, Indonesia

Salalah Airport, Salalah, Oman

Silangit Airport, Tapanuli, Indonesia 

2 - 5 million passengers: 

Chandigarh Airport, Chandigarh, India

SM Badaruddin II Airport, Palembang, Indonesia

SS Kasim II Airport, Pekanbaru, Indonesia

Supadio Airport, Pontianak, Indonesia 

5 - 15 million passengers:

Chaudhary Charan Singh Airport, Lucknow, India

Halim Perdanakusuma Airport, Jakarta, Indonesia

Hohhot Baita International Airport, Hohhot, China

Sepinggan International Airport, Balikpapan, Indonesia

Yinchuan Hedong Airport, Yinchuan, China 

15 - 25 million passengers:

Rajiv Gandhi International Airport, Hyderabad, India

Sanya Fenghua International Airport, Sanya, China 

25 - 40 million passengers:

Kempegowda International Airport, Bangalore, India

Nanjing Lukou International Airport, Nanjing, China 

Over 40 million passengers:

Chongqing Jiangbei International Airport, Chongqing, China

Singapore Changi Airport, Singapore, Singapore 

Best Customer Service

Under 2 million passengers:

Depati Amir Airport, Pangkal Pinang City, Indonesia

RH Fisabilillah Airport, Bintan, Indonesia

Salalah Airport, Salalah, Oman

Silangit Airport, Tapanuli, Indonesia 

2 - 5 million passengers: 

Chandigarh Airport, Chandigarh, India

SM Badaruddin II Airport, Palembang, Indonesia

SS Kasim II Airport, Pekanbaru, Indonesia

Supadio Airport, Pontianak, Indonesia 

5 - 15 million passengers:

Chaudhary Charan Singh Airport, Lucknow, India

Halim Perdanakusuma Airport, Jakarta, Indonesia

Hohhot Baita International Airport, Hohhot, China

Sepinggan International Airport, Balikpapan, Indonesia

Yinchuan Hedong Airport, Yinchuan, China 

15 - 25 million passengers:

Bali International Airport, Bali, Indonesia

Sanya Fenghua International Airport, Sanya, China 

25 - 40 million passengers:

Kempegowda International Airport, Bangalore, India

Nanjing Lukou International Airport, Nanjing, China 

Over 40 million passengers:

Chongqing Jianbei International Airport, Chongqing, China

Singapore Changi Airport, Singapore, Singapore 

Best Infrastructure and Faciliation

Under 2 million passengers:

Depati Amir Airport, Pangkal Pinang City, Indonesia

RH Fisabilillah Airport, Bintan, Indonesia

Salalah Airport, Salalah, Oman

Silangit Airport, Tapanuli, Indonesia 

2 - 5 million passengers: 

Chandigarh Airport, Chandigarh, India

SM Badaruddin II Airport, Palembang, Indonesia

SS Kasim II Airport, Pekanbaru, Indonesia

Supadio Airport Pontianak, Indonesia 

5 - 15 million passengers:

Chaudhary Charan Singh Airport, Lucknow, India

Halim Perdanakusuma Airport, Jakarta, Indonesia

Hohhot Baita International Airport, Hohhot, China

Makassar International Airport, Makassar, Indonesia

Sepinggan International Airport, Balikpapan, Indonesia 

15 - 25 million passengers:

Bali International Airport, Bali, Indonesia

Sanya Fenghua International Airport, Sanya, China 

25 - 40 million passengers:

Kempegowda International Airport, Bangalore, India

Nanjing Lukou International Airport, Nanjing, China 

Over 40 million passengers:

Beijing Capital International Airport, Beijing, China

Singapore Changi Airport, Singapore, Singapore 

Best in Africa

Under 2 million passengers: 

George Airport, George, South Africa

Kimberley Airport, Kimberley, South Africa

Upington International Airport, Upington, South Africa

2 - 5 million passengers: 

Kotoka International Airport, Accra, Ghana

SSR International Airport, Port Louis, Mauritius

5 - 15 million passengers:

King Shaka International Airport, Durban, South Africa

Best in Asia-Pacific

Under 2 million passengers:

Depati Amir Airport, Pangkal Pinang City, Indonesia

RH Fisabilillah Airport Bintan, Indonesia

Silangit Airport, Tapanuli, Indonesia

2 - 5 million passengers: 

Chandigarh Airport, Chandigarh, India

Husein Sastranegara Airport, Bandung, Indonesia

Mangalore Airport, Mangalore, India

SM Badaruddin II Airport, Palembang, Indonesia

SS Kasim II Airport, Pekanbaru, Indonesia

Supadio Airport, Pontianak, Indonesia

Trivandrum International Airport, Thiruvananthapuram, India 

5 - 15 million passengers:

Chaudhary Charan Singh Airport, Lucknow, India

Cochin International Airport, Cochin, India

Halim Perdanakusuma Airport, Jakarta, Indonesia

Hohhot Baita International Airport, Hohhot, China

Makassar International Airport, Makassar, Indonesia

Sepinggan International Airport, Balikpapan, Indonesia 

15 - 25 million passengers:

Bali International Airport, Bali, Indonesia

Rajiv Gandhi International Airport, Hyderabad, India

Sanya Fenghua International Airport, Sanya, China 

25 - 40 million passengers:

Kempegowda International Airport, Bangalore, India

Nanjing Lukou International Airport, Nanjing, China 

Over 40 million passengers:

Chhatrapati Shivaji International Airport, Mumbai, India

Indira Gandhi International Airport, Delhi, India

Shanghai Pudong International Airport, Shanghai Pu Dong, China

Singapore Changi Airport, Singapore, Singapore 

Best in Europe

Under 2 million passengers:

Aalesund Airport, Alesund, Norway

Aeropuerto de El Hierro, Valverde, Spain

Aeropuerto de Melilla, Melilla, Spain

Aeropuerto de San Sebastián, San Sebastián, Spain

Bodo Airport, Bodo, Norway 

2 - 5 million passengers: 

Aeropuerto de Menorca, Menorca, Spain

Skopje International Airport, Skopje, North Macedonia

Tallinn Airport, Tallinn, Estonia

Zagreb Airport, Zagreb, Croatia 

5 - 15 million passengers:

Aeropuerto de Alicante-Elche, Alicante, Spain

Bergen Airport, Bergen, Norway

Izmir Adnan Menderes International Airport, Izmir, Turkey

JSK International Airport Sochi, Sochi, Russia

Keflavik International Airport, Keflavik, Iceland

Malta International Airport, Luqa, Malta

Newcastle International Airport Ltd, Newcastle, United Kingdom

Porto Francisco sa Carneiro Airport, Porto, Portugal 

15 - 25 million passengers:

Esenboga Airport, Ankara, Turkey

Prague Airport, Prague, Czechia

Pulkovo Airport, St. Petersburg, Russia 

25 - 40 million passengers:

Copenhagen Airport, Copenhagen, Denmark

Flughafen Zurich, Zurich, Switzerland

Oslo-Gardermoen Airport, Oslo, Norway 

Over 40 million passengers:

Aeroporto di Roma-Fiumicino, Rome, Italy

Sheremetyevo International Airport, Moscow, Russia

Best in Latin America-Caribbean

Under 2 million passengers:

Aeropuertos Ecologicos de Galapagos S.A. Ecogal, Galapagos, Ecuador

Aeropuerto Internacional Gregorio Luperón, Puerto Plata, Dominican Republic

Airport International Daniel Oduber Quiros, Liberia, Costa Rica 

2 - 5 million passengers: 

Aeropuerto Internacional de Carrasco, Montevideo, Uruguay

Aeropuerto Internacional Jose Joaquín Olmedo, Guayaquil, Ecuador 

5 - 15 million passengers:

Aeropuerto Internacional de los Cabos, Los Cabos, Mexico

Aeropuerto Internacional Punta Cana, Punta Cana, Dominican Republic 

15 - 25 million passengers:

Best in North America

Under 2 million passengers:

Capital Region International Airport, Lansing, US

Jean-Lesage International Airport, Quebec, Canada 

2 - 5 million passengers: 

El Paso International Airport, El Paso, United States

Portland International Jetport, Portland, United States

5 - 15 million passengers:

Indianapolis International Airport, Indianapolis, United States

Cincinnati/Northern Kentucky International Airport, Cincinnati, United States

Jacksonville International Airport Jacksonville, United States 

15 - 25 million passengers:

Dallas Love Field Airport, Dallas, United States

Tampa International Airport, Tampa, United States

25 - 40 million passengers:

Minneapolis/St Paul International Airport, Minneapolis, United States

Over 40 million passengers:

Dallas Fort Worth International Airport Dallas, United States

Toronto Pearson International Airport, Toronto, Canada