She urges that members of the public who want to access online services offered by the DHA to always verify their sources and platforms using the security mechanisms provided by the department.
“We would like to wish every South African a happy, safe and secure festive season but also warn them strongly to be alert against criminals who want to use these cyber networks to access their accounts illegally,” she adds.
Home Affairs fixes
system to process passports, IDs
On Tuesday, 19 December, technical glitches in DHA’s National
Identification System resulted in the slow turnaround time in some offices.
says it has used its backup systems to ensure its offices are up and
running to process passports and smart ID cards.
Acting Chief Information Officer, Thulani Mavuso says the
problem related to the biometrics database. “We are currently using our backup
system in order to run our offices. Everything is running smoothly in terms of
the Live Capture System for passports and smart ID cards.
“We are monitoring the situation while we fix the main
productions system. The department's technicians are currently replacing
damaged equipment on the system. This only affects offices with the Live Capture
System,” he says.
ALSO SEE: Home Affairs warns of 'technical issue' delays
Other services including births, marriages and deaths registration
were not affected “because they are processed through the National Population
Registrar System” says Mavuso.
The department apologies for any inconvenience caused and anticipates
that the issue will be resolved soon, while continue using the back-up system
until the Christmas rush subsides. It will then switch to the main production
system next week.
“All offices are now up and running and we will continue monitoring
all the offices,” adds Mavuso.