140 Home Affairs offices to close for system upgrades

2015-11-22 11:25 - Selene Brophy
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Cape Town - The department of home affairs will be upgrading  processes at 140 of its offices, making passport and ID applications unavailable between 27 November until 2 December. 

The upgrades include hardware and software updates and those urgently needing to apply for passport or ID documents are being advised to do so before 27 November.

Director General Mkuseli Apleni said the upgrade formed part of the broader effort of modernising all systems at Home Affairs and applies only to the 140 Home Affairs Offices with the Live Capture system, whose services include the issuing of Smart ID Cards. 

However other DHA services will be available during the five-day paperless system upgrades. 

UPDATE: What you need to know about new DHA passport application service at SA banks

The new upgrades and innovations takes the department closer to a paperless environment with all the benefits of e-government and also means applicants will be able to apply for these documents online and then do the fingerprint and picture capture at a bank such as FNB, ABSA, etc.

Upgrading of the DHA Live Capture system include: 
- A booking system on the e-channel, for people to apply for documents online, in the comfort of their homes or offices.

- A re-enrolment process in terms of which there will be no need to recapture fingerprints within a specified period of re-application. 

- Photo booth enhancements for improved queue management and improvements to systems used to capture data of clients that cannot be done through normal processes, for babies and persons with disabilities or those who had lost limbs.

Apleni said it was critical for those who applied for their documents to also collect it as and when they receive the notification message that their documents are ready for collection - and to do so before 27 November 2015 at the office where they had applied.

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"Apart from the current systems upgrade, citizens have a duty to collect the documents that they had applied for. It is critical for securing citizenship and fighting, at all cost, identity fraud," Apleni said.

The total numbers of documents that have not been collected by the applicants:

Smart ID cards - 195 825
Green ID books – 75 517
Passports – 51 946