Travellers warned of OR Tambo delays due to International departures security change

2016-02-11 07:17 - Selene Brophy
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Cape Town - OR Tambo International Airport has confirmed the last phase of major refurbishments to its Terminal A international departures hall will impact travel from this weekend as certain security procedures will be relocated from Saturday 13 February. 

International passengers are encouraged to arrive early for check in, allowing a minimum of three hours as the security and emigration handling processes for International check in passengers at the airport’s Terminal A, will be relocated to the Central Terminal Building (CTB) situated opposite the KFC outlet and escalators leading to or coming from the Gautrain station, Airports Company of South Africa, OR Tambo General Manager Bongiwe Pityi said. 

“Our Retail Duty Free Mall was opened in 2001 and has over the years been subjected to normal routine maintenance and minor refurbishments. We are planning to undertake this major refurbishment on the least busy day of the week on Saturday, 13th February 2016 and aim to have all contractors removed from site before the Easter peak season starts," Pityi said, with airport aiming to ensure the least amount of disruption to operations.


Proposed refurbishments will affect the following areas - Passengers requiring any information are encouraged to make contact with our customer care on 011 921 6262:

 - International check in, for airlines that currently use Terminal A will continue as normal as this area is not effected by the refurbishment project. On completion of the check in process, Customer Care agents wearing orange t-shirts inscribed with the words “How Can I help you” will be on hand to assist passengers with the route to be followed. 

- The security screening and emigration processes of passengers will take place at the Central Terminal Building (CTB) situated adjacent to the KFC outlet and escalators from the Gautrain station into the airport terminal building. 

- Passengers are encouraged to look for directional signage from the Terminal A International check in island to the Central Terminal Building (CTB) security and emigration screening points. 

- Customs (Tax refund for tourists) will remain at Terminal A just before the check-in counters and will operate as normal.

- Airlines currently operating international or regional flights from Terminal B will continue to check in at Terminal B and proceed to the Central Terminal Building (CTB) security and emigration processing points. 

- Passengers arriving on Gautrain for departure flights out of Terminal A will proceed to Terminal A for check in and then walk past the KFC outlet to CTB for security and emigration processes. International passengers are encouraged to arrive early for check in and it is recommended that a minimum of three hours be set aside. 

- Customer Care agents located at the information desks will also be able to assist with passenger queries. 

The refurbishment project includes modernisation of existing finishes made up of the upgrading of ablution facilities, replacement of directional signage, improvement of lighting, replacement of ceiling tiles to improve the overall ambience, upgrading of bulk services which includes amongst others replacement of air conditioning units to improve air circulation in the area.

OR Tambo currently process 19 million passenger per annum, 60 000 passengers per day with 42% departing internationally on a daily basis. 

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