First-of-its-kind hotel technology, 'handy', launches in SA

2017-12-06 10:45
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Cape Town – As South Africa's tourism and hospitality industry continues to thrive with overall foreign overnight visitors increased by 12.8% in 2016, a new technology is set to reshape the way hotels engage, communicate and cater to guests and their modern travel needs.

Tink Labs Limited has announced its launch in the South African market to offer handy, a revolutionary hospitality IoT solution designed to uplift ancillary revenue, guest satisfaction and drive better cost efficiencies for hoteliers.

As a mobile first solution aimed at improving the guest experience, guests who now stay at handy’s hotel partners in South Africa will enjoy the use of the handset at no cost.

The product was launched locally at the One&Only in Cape Town on Tuesday 5 December.

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It allows visitors to stay connected with free local and international calls, internet access, speed dialling to hotel services, as well as access to local emergency services and essential travel information. Travelers can also explore customized city guides, curated by experienced content provider LUXOS, to discover new experiences anytime, anywhere. 

Initially launched in 2012, handy is already available in 70 cities, covering 500 000 rooms and helped 18 million global travellers to stay connected. The service is a trusted partner of other leading hotel groups including AccorHotels, Intercontinental, Sheraton, and more. 

Nick Solomans, Resort Manager at One&Only Hotel which is now incorporating the hassle-free guest service says, “At One&Only Hotel, Cape Town, we understand our guests deeply that elevating the guest experience and enhancing guests’ loyalty and satisfaction is our utmost important mission. Together, handy and One&Only, Cape Town are creating world-leading travel experience, offering a frictionless experience to guests, allowing us to understand more about our customers and personalize our services even further.”

 “With handy, a first-of-its-kind technology in Africa, it will serve as an integrative platform to fulfill hoteliers’ mission to enable better engagement, services and loyalty between guests and hotels. Our launch will further demonstrate handy’s unique offering in transforming hospitality and tourism at a global scale,” says Terence Kwok, Founder and CEO of Tink Labs. 

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