Cape Town - Of all the things to make air travel more appealing, service excellence is certainly in the top three.
This weekend saw OR Tambo International Airport not only celebrate the service excellence of its service providers but also its improvement in global quality rankings for airports.
OR Tambo, SA’s busiest airport moved up some 5 spots to rank 24th in the global Airport Service Quality (ASQ) category for airports with 15 to 25 million passengers.
The ASQ scores are based on independent passenger surveys administered by Airports Council International.
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“This improvement is most pleasing and is a significant achievement over a relatively short time,” said Bongiwe Pityi, General Manager of OR Tambo International Airport who was speaking at the gala dinner of the Feather Awards.
Gauteng MEC for Transport Ismail Vadi was among the VIP guests and opened the proceedings by emphasising the importance of aviation service excellence.