Cape Town – FlySafair has strengthened its position as the leading low-cost carrier in the country, taking home the title of Best Performing Airline in the low-cost category for the second year in a row at the annual Feather Awards.
Established by the Airports Company South Africa (Acsa), the Feather Awards are aimed at recognising excellence in aviation. The Awards are judged at each airport on an individual basis, and are based on a range of criteria around the quality of customer service offered by the airlines which service those airports.
SEE: SA's OR Tambo climbs five spots to rank 24th best in global service excellence
Also announced at the awards ceremony which took place over the weekend was the improvement of OR Tambo global rankings - as SA’s busiest airport it moved up some 5 spots to rank 24th in the global Airport Service Quality (ASQ) category for airports with 15 to 25 million passengers. The ASQ scores are based on independent passenger surveys administered by Airports Council International.
Other winners also included Cathay Pacific as the best Performing International Airline, SAA as top domestic carrier, while FlySafair took top honours in the low cost category. Cell C was voted best retail service provider at arrivals and RAPS Tactical Response Team was named the best security provider.
Last year, FlySafair achieved top performing LCC at every airport to which it operates. The airline once more put in the top performance across Acsa’s network of nine airports in South Africa.
“When we took home the Award for Best Low Cost Carrier in 2016, we knew we could not afford to become complacent in our ongoing pursuit of excellence,” says Kirby Gordon, Head of Sales & Distribution at FlySafair. “Winning this award for the second year in a row is really a testament to the unwavering focus of the entire FlySafair team.”
Gordon says awards such as these will spur the airline on to achieve new heights of success. “We remain relentless in our drive to better our performance and look forward to continuing to go from strength to strength,” he says.
Currently the airline's holding company Safair is awaiting a decision on whether a planned merger with Airlink will be able to go ahead. With an application for approval of the business deal submitted to the South Africa’s Competition Commission on Monday, 27 November - the final decision is only expected in the first quarter of 2018.
SEE: Airlink + FlySafair: Here's what you need to know about the planned merger
The 2017 OR Tambo Feather Award winners were as follows:
- Best Performing International Airline
- Best Performing Domestic Airline (Full Service)
South African Airways
- Best Performing Domestic Airline (Low Cost)
- Best Performing Regional Airline
- Best Performing Ground Handling Service Provider
- Best Performing Cargo Airline
- Best Performing Cargo Handler
Worldnet & Dynalog
- Best Retail Service Provider: Departures
- Best Retail Service Provider: Arrivals
- Best Financial Services: Service Provider
- Best F&B Service Provider: Airside
Mugg & Bean
- Best F&B Service Provider: Landside
Airport Craft Brewers
- Car Hire Service Provider Category A
- Car Hire Service Provider Category B
- Best Government Service Provider
RAPS Tactical Response Team
- Best Safety Service Provider
- Best Advertising Concessionaire
Swissport International, Menzies Aviation & BidAir Services
Sybil Matlou (Ocean Basket)
Major General Helen Ndaba
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